NICOLAS FRANKCOM

UX RESEARCHER AND DESIGNER

I am a UXer who loves his research just as much as design. 

I plan and implement user research and design principles, from interviews, focus groups, persona development, usability testing, card sorting, user flows, and wireframing...anything that aids iterative product development.

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Lately my focus has been on customer accounts and retention, which has thrown up new challenges, like considering multiple CRM systems and passwordless sign in. Take a look!